All return or exchange requests must be reported to our Customer Service team by emailing malacarausa@malacarastore.com and including your order number.

Before initiating a return or exchange, please review the following guidelines:

When receiving a package from the Malacara online store, please refuse delivery if:

- The package is open or damaged;

- The product is damaged;

- The product does not match your order;

- The product is incomplete.

Still have questions? We're here to help. Feel free to contact us at +1 (817) 308-2412.