You can track your order by logging into your account. Simply click on “My Account” at the top right of our website and go to the “Orders” section.

Alternatively, you can track your shipment using the tracking number sent to your email via the official Fedex website, on https://www.fedex.com/

You can view the status of your order at any time by visiting the “My Account” section.

If your order hasn’t arrived within the estimated delivery window, please get in touch with our Customer Service team through e-mail, phone, or our contact form. We’ll be happy to assist you.

All shipments are sent via FedEx. Some items are produced on demand, and may take up to 7 days to produce. After this period, the product will be shipped from our factory in Brazil to your address. You can check the delivery time for a product by entering your zip code on the product page, shopping bag or when placing an order..

We want you to love everything you order from Malacara.

If something isn’t quite right, you can request a return or exchange within 30 days of receiving your item — no questions asked.

All items must be unused, in original condition, and with all tags attached.

To start a return or exchange, contact us at:

✉️ malacarausa@malacarastore.com

📞 (817) 308-2124

Please note: Return shipping costs are the responsibility of the customer, unless the product arrives damaged or incorrect.

Every Malacara piece is handcrafted in Brazil and shipped with care straight to your doorstep via FedEx.

We understand that plans change.

If you need to update your delivery address, just reach out to us before your order is invoiced. Changes are limited to the street number and apartment or suite details.

We’re here to help — get in touch with us at:

📞 (817) 308-2124

✉️ malacarausa@malacarastore.com

To leave a review for a product you’ve purchased, simply log into your account, select your order, and choose the item you’d like to review.

You can also leave a review directly from the product page. Just scroll down to the “Reviews” tab, fill in your details, and submit your feedback 🙂

Each product has its own sizing details, available in the “Size Guide” tab below the product description.

You can also use the “Find Your Size” feature to get a personalized recommendation.

On both the product page and shop view, you’ll see a heart icon. Click it to instantly add the item to your wishlist.

You can access your wishlist anytime by clicking the heart icon in the top right corner of our site.

We love seeing our customers out in the world with their Malacara pieces.

Just tag us on Instagram @malacaraoficial and you might be featured on our page.

If a product disappears from our website, it usually means it’s out of stock.

But don’t worry — you can sign up for a “Notify Me” alert directly on the product page, and we’ll let you know as soon as it’s back.

You can use the Credit Card payment method.